Privacy Policy

TOYO INK Group ("TOYO") collects and uses personal information such as name, address, telephone number and e-mail address in order to conduct our business smoothly. TOYO acknowledges that it is our crucial responsibility to protect such personal information and TOYO protects such personal information in accordance with this Privacy Policy.

  1. TOYO respects personalities of each individual and conforms to the Privacy Law of Japan and other applicable laws and regulations.
  2. TOYO makes clear of its in-house rules and its company structures in relation to Privacy Policy. TOYO familiarizes employees with such rules in order to make the rules effective.
  3. TOYO will clarify its purpose of use when collecting personal information and notifies or publicize such purpose. TOYO uses personal information within the scope of such purpose of use.
  4. TOYO takes necessary measures to appropriately manage personal information in order to protect from disclosure, loss, alteration and other inappropriate use.
  5. TOYO accepts and faithfully responds to requests of customers at first hand to disclose, amend, delete and/or discontinue the use of the customers' personal information owned or controlled by TOYO.

Established July 1st, 2002
Reviced April 1st, 2011

TOYO INK SC HOLDINGS Co., LTD President, CEO

Katsumi Kitagawa

TOYO may amend this Privacy Policy from to time in order to conform to the changes in laws and regulations or social changes. TOYO shall publicize such amended Privacy Policy by media such TOYO's website.

General Rules Regarding Personal Information Based on the Privacy Policy

Effective Date: July 1st, 2002
Last Update: April 1st, 2011

1. Purpose of Use

Through meeting with our sales representatives, various events such as exhibitions and/or our website, TOYO may collect and/or receive personal information of customers such as name, e-mail address, telephone number and occupation, for the following purposes of use. If TOYO were to use personal information for other purposes, TOYO will notify the other purposes by sending document or e-mail or publicize in the website pages.

  1. To provide information to customers such as information of products and/or services of TOYO and/or partners and support information;
  2. To reply to inquiries from customers;
  3. To analyze opinionaire of customers and to reflect such opinions to our product development and various services;
  4. To send products ordered by customers;
  5. To send prizes to customers who won the prizes;
  6. To install and/or provide maintenance service regarding machinery and equipments sold by TOYO; and
  7. To confirm the way of payment and/or payment status of customers in the case customers are to make payment to TOYO for any product purchased etc.

2. Securities and Management of Personal Information

TOYO shall take reasonably necessary safety measures to protect personal information provided from customers from being lost, destroyed, unauthorized disclosure, leakage, alteration and unauthorized access. TOYO shall take great care when handling the personal information. If any accident with regard to personal information occurs, TOYO shall promptly handle the problem.

3. Provision of Personal Information to Third Parties

Except for the following cases, TOYO shall not provide customers' personal information to any third parties. Furthermore, if TOYO were to disclose personal information to third parties in accordance with the cases below, TOYO should oblige such third parties in contract not to disclose and supervise such third parties appropriately.

  1. When TOYO has customer's approval;
  2. When disclosing or providing statistics in a form so that individual cannot be identified or specified;
  3. When subcontracting the processing of personal information in order to achieve the purpose of use;
  4. When disclosing or providing personal information to TOYO's business partners in order to achieve the purpose of use;
  5. When conforming customer's payment and/or payment status to related organizations in the case customers are to make payment to TOYO for any product purchased etc;
  6. When requested by judicial and/or administrative institutions, enforcement organizations, bar associations, consumer information center, and/or other organizations based on laws and regulations;
  7. When necessary to protect customer's or other person's life, safety and/or assets and when there is a difficulty to gain customer's approval.
  8. When TOYO needs to cooperate with administrative authorities and/or local authorities in order to perform public affairs and when obtaining customer's approval may hamper such public affairs.
  9. When providing personal information to third parties notified to customers or publicized as data-sharing companies.

4. Securing of Accuracy

TOYO shall endeavor to secure and keep personal information provided by customers as accurate and up-to-date as possible. If there is any change or amendment of personal information provided to TOYO, please communicate to our contact desk.

5. Verification, Amendment and Deletion of Personal Information

If customers request to verify, amend and/or delete personal information controlled by TOYO, TOYO shall promptly correspond within a reasonable period and measures. Please communicate to our contact desk. Please be aware that deletion of part or all of such information may block you from using services that customer may request. Provided that, TOYO could not stop using or delete any information required by related laws and regulations to keep for a certain period.

6. Contact Desk

TOYO accepts requests from customers as provided in Clause 5 and other inquiries in relation to personal information in accordance with the following procedures. Please be aware that TOYO may not be able to correspond to any requests not in accordance with the following procedures.

Procedures

Please make inquiries regarding personal information to our contact desk by telephone, facsimile and/or e-mail.

We will announce you the detailed procedures when such inquiry is made. We will reply by document or other measures, after we confirm that the inquirer himself is the personal information in question, or the authorized agent. TOYO may ask the customers to fill in some document.

Inquiries by telephone would be accepted from 9:00 am to 5:00 pm, during TOYO's business days (Monday through Friday except for national holidays and company holidays).

Confirmation

In order to confirm that the inquirer himself is the personal information in question, TOYO may ask the customer to provide us documents such as the copy of driver's license, health insurance card, certificate of seal-impression, we may make telephone calls to customer's registered telephone number, or we may inquire customer's personal information provided to TOYO such as name, address, telephone number, password, bank accounts.

If agents of customers were to make inquiries, TOYO will ask to provide us letter of proxy or make confirmation call to the customer.

7. Amendment

TOYO may amend this policy from to time in order to conform to the changes in laws and regulations or social changes. TOYO shall publicize such amended policy by media such TOYO's website.

Policy Regarding Using the TOYO Website

Effective Date: July 1st, 2002
Last Update: November 25th, 2016

For the website operated by TOYO ("TOYO website"), TOYO shall take following measures to protect the personal information. TOYO may amend this policy. If any amendment is made, TOYO shall publicize such amended by media such TOYO website.

1. Use of Personal Information Obtained on TOYO Website
If customers make inquiries, provide us opinionaire, download any software or use the online shopping, TOYO may ask customers to provide personal information. TOYO shall take necessary measures to protect such personal information along with personal information obtained by other methods in accordance with "Privacy Policy". Especially for information obtained via internet, TOYO shall take reasonable information security measures to prevent an unauthorized disclosure of information.
2. Use of Technology to Obtain Personal Information on the Internet
A part of TOYO website uses technology to collect personal information such as CGI, JavaScript and Cookie. This technology collects information such as terminal device and software used by customers, information recorded in such device and software, web browsing status of our contents without making any notice to customers. TOYO may use such information collected by the technology to analyze orientation towards our services and to provide effective contents on TOYO website. Some device and software may able to block such technology by changing the web browsing conditions. If customers would like to change such conditions, please make reference to instruction book of such device and software or ask the manufacturer of such device and software. Provided that, please be aware that if such conditions are changed, part of our services on TOYO website may not be available.
3. Use of Access Log
TOYO records the information of customers who has accessed TOYO website as access log. Access log includes domain name of network server, IP address, contents file name of which customer accessed, access date and other information. Access log may not necessarily include information that could identify an individual. Provided that, TOYO shall treat the access log mutatis mutandis to personal information. Access log would be used for statistical analysis of usage of website, and it would be used for the purposes on [1. Purpose of Use] of [General Rules Regarding Personal Information Based on the Privacy Policy].
4. Security of Websites Linked to TOYO Website
TOYO shall not be responsible for security of customer's personal information at any websites linked to TOYO Website operated by any other companies.

Contact Desk

If you have any questions regarding "Privacy Policy", personal information and/or any procedures, please communicate the following contact desk.

International Operations
Toyo Ink Sc Holdings. Co., Ltd.
Kyobashi EDOGRAND Bldg., 2-1, Kyobashi 2-chome, Chuo-ku, Tokyo 104-8377 JAPAN
TEL: +81-3-3272-3410
FAX: +81-3-3278-9788
E-Mail: info@toyoinkgroup.com
9:00-17:00 JST, (Monday through Friday except for national holidays and company holidays)

Privacy Policy Regarding the Usage of Contact Form

  1. 1.TOYO INK SC HOLDINGS. CO., LTD. ("TOYO") would not use personal information of customers included in the "Contact Us" form in our website or e-mail query sent to our e-mail address (info@toyoinkgroup.com) for purposes other than the following:
    1. (1)To use contact address of customer in order to answer inquery from such customer;
    2. (2)To reflect the opinions of customers to our product development and/or service; and
    3. (3)To prepare statistical data in order to evaluate our CSR operations in a form impossible to specify individuals.
  2. 2.TOYO would not disclose or provide personal information of customers collected by the "Contact Us" except for the following cases when:
    1. (1)TOYO has prior approval of customers;
    2. (2)Providing personal information to subcontractors which TOYO supervises appropriately in order to achieve the above purpose of use; or
    3. (3)Disclosure is requied based on laws and regulations.
  3. 3.
    If the customer desires to confirm or amend personal information of the customer, please contact the "Contact Desk" below. After TOYO confirms that the inquirer himself is the personal information in question, by making phone call to customer's registered telephone number or taking other necessary measures, TOYO shall reply to you as soon as possible.

    <Contact Desk>
    International Operations
    Toyo Ink Sc Holdings. Co., Ltd.
    TEL: +81-3-3272-3410
    FAX: +81-3-3278-9788
    E-mail: info@toyoinkgroup.com
    9:00-17:00 JST, (Monday through Friday except for national holidays and company holidays)

Protecting the Personal Information of Customers Who Use Forms on the Website

  1. 1.Toyo Ink Group ("the Group") uses the personal information of customers submitted through forms on the website, such as the questionnaire form, catalog request form, order forms for products and other goods and the software download form, for the following purposes:
    1. (1)To provide or send products, goods (catalogs, samples, etc.) and/or services of the Group ordered or requested by customers;
    2. (2)To provide or propose products and/or services of TOYO by sending commercial mail (mail magazines, direct mailing, etc.);
    3. (3)To ask customers to participate in research and/or surveys concerning various plans and businesses of the Group and to follow up such research and/or surveys;
    4. (4)To prepare statistical information from which individuals cannot be identified;
    5. (5)To reflect the views of customers in product development and various services of the Group;
    6. (6)To indicate ways of payment and to confirm payment status of customers in the case customers are to make payment to the Group for any product purchased etc.;
    7. (7)Purposes of use to which the customer has agreed before using; and
    8. (8)Other purposes of use specifically mentioned in the relevant form.
  2. 2.The Group may continue to use personal information acquired before enactment of the Act on the Protection of Personal Information (on or before March 31, 2005) which is still in its possession only for the purposes of uses stated in 1 above.
  3. 3.Personal information collected from customers through forms on the Group website may not be disclosed or provided to any third parties, except in the following cases.
    1. (1)When the customer has given his or her consent;
    2. (2)When the Group provides personal information to a business partner of the Group such as a contractor or distributor which is properly supervised by the Group, in order to achieve the purpose of use;.
    3. (3)When each company of the Group shares personal information with another company of the Group, For further details of group companies, please refer to the Group Network page.
    4. (4)When disclosure of personal information is required by laws and regulations.
  4. 4.
    Sharing of personal information in accordance with 3 above shall not exceed the following limits.
    Items of personal information which may be shared Customer's name, place of work, type of place of work, department, job title, occupation, address, telephone number, fax number, email address, service use history, information contained in the form and exogenous and endogenous individual tendencies which can be deduced from the information contained in the form
    Scope of parties which may share personal information Toyo Ink Group affiliated companies

    * Any other parties which may share personal information must be stated on the form.

    Purposes for which such parties may use personal information Purposes of use specified in 1 hereof.
    Party responsible for managing personal information Toyo Ink SC Holdings Co., Ltd.
  5. 5.
    Any customer wishing to review, correct or otherwise access their personal information should contact the Contact Desk. Once your identity has been confirmed through a return call or other reasonable means, your request will be dealt with promptly.

    <Contact Desk>
    International Operations
    Toyo Ink Sc Holdings Co., Ltd.
    TEL: +81-3-3272-3410 FAX: +81-3-3272-9788
    E-mail: info@toyoinkgroup.com
    9:00-17:00 JST, (Monday through Friday except for national holidays and company holidays)