Relationship with Stakeholders

The Toyo Ink Group's business activities are carried out in connection with a wide range of stakeholders. By clarifying our responsibilities to stakeholders and implementing a range of related communication activities, we are able to develop awareness of social issues and implement various measures aimed at helping to solve these problems. In this way, we are building trust and collaborative partnerships, and striving to expand our CSR activities.

Toyo Ink Group's stakeholders

Toyo Ink Group's responsibilities

Main forms of dialogue

Customers

The Toyo Ink Group provides a wide range of products and services in four Business Segments: Colorants and Functional Materials-related Business, Polymers and Coatings-related Business, Packaging Materials-related Business, and Printing and Information-related Business.

• Providing products and services that create value in terms of providing security and peace of mind

• Enhancing customer satisfaction

• Providing accurate, appropriate information about our products

• Implementing appropriate management of customer data

• Interaction of sales personnel with customers

• Response to customers by customer relations office

• Online information disclosure

• Holding of trade shows, private shows, and other events

Shareholders and investors

One of Group's Guiding Principles is to “Respect shareholders' rights, improve shareholder value and enhance market valuation.”
Toyo Ink has approximately 60.6 million outstanding shares (total number of shares outstanding following share consolidation) as of the end of December 2019, and 9,183 shareholders.

• Maintaining and enhancing our corporate value

• Returning profits to shareholders in an appropriate manner

• Implementing timely, appropriate disclosure of corporate information

• Responding to the trend towards Socially Responsible Investment (SRI)

• General Shareholders' Meeting (held once a year, in March)

• Earnings briefings (held twice a year, in February and August)

• One-to-one meetings (held approx. 100 times)

• Online information disclosure

• Information disclosure with IR tools (issuance of the Fact Book and For Shareholders)

• Answering questionnaires on SRI

Employees

The Group comprises about 70 companies with a combined total of approximately 8,300 employees, of which around 3,200 are in Japan, and around 5,100 are outside Japan.

• Respecting human rights and diversity

• Recruiting and cultivating human resources

• Creating workplaces in which diverse human resources can thrive

• Demonstrating concern for worker health and safety and health management

• Workplace communication

• Labor-management council

• Internal newsletters, intranet

• Whistle-blowing system

Suppliers

The Group has approximately 300 major suppliers.

• Engaging in fair, equitable transactions

• Providing support for, and collaborating on, CSR Procurement

• Everyday procurement activities

• Factory inspections

• Implementation of questionnaire surveys and other surveys

Governments and industry groups

The Group is related to national governments and local governments in its business activities.
The Group also belongs to several industry groups in each business.

• Complying with regulatory requirements, administrative guidance, etc.

• Fulfilling our duty to pay taxes

• Collaborating on government policies aimed at addressing social problems

• Notifications and reports related to laws and regulations

• Participating in and collaborating on seminars and other events organized by government agencies

• Participating in a variety of industry committees

• Communication via industry organizations

Local communities

The Group undertakes business activities in approximately 20 different countries around the world.

• Contributing to the development of local communities

• Respecting local culture and customs

• Preventing accidents and safeguarding the environment

• Collaborating and partnering on efforts to solve environmental problems, etc.

• Participating in activities hosted by local communities

• Risk communication activities

• Factory visits and presentations for local residents

• Cooperating in special classes providing hands-on experience in the real world

• Having dialogues

Global environment

The Group uses raw materials, energy, water, etc. in its production activities, and has an environmental impact in the form of CO2 emissions, chemical emissions, wastewater, waste materials, etc.

• Reducing greenhouse gas emissions

• Promoting energy-saving and recycling

• Reducing the amount of waste generated, and reducing chemical emissions

• Safeguarding the aquatic environment and helping to conserve biodiversity

• Joint studies with research institutions including universities

• Provision of environmental education

• Publishing of CSR Report and other documents

• Responding to questionnaires related to the environment